IndiGo Flight Delayed For 7 Hrs, Irate Passenger Complains On Social Media; Airways Points Refund

New Delhi, January 14: An IndiGo passenger took to social media to specific his frustration after enduring what he described because the “worst flight expertise” of his life with the airline. On Friday, the ten p.m. Kolkata-Bengaluru flight, usually a routine journey, became a nightmarish ordeal for the passenger marked by a sequence of delays, totlaling a staggering seven hours.

‘I had the worst flight expertise of my life’

The consumer named Deedy, in a sequence of posts on X, stated: “I had the worst flight expertise of my life final evening, with Indigo. My 10 PM Calcutta-Bangalore flight left at 4.41 AM, after 6 delays totaling 7 hrs. I missed a global flight. ‘All the time on-time’ is fake promoting from @IndiGo6E. I’d keep away from flying them once more.”

In accordance with the disgruntled passenger, IndiGo, regardless of dealing with delays exceeding six hours, failed to supply the obligatory alternate flight and refund as required by aviation legal guidelines. Deedy outlined the sequence of delays, starting from half an hour to a staggering 4 hours, earlier than the flight ultimately departed at 4.41 a.m. arriving at its vacation spot at 7.02 a.m.

Deedy determined to cancel his IndiGo flight and guide a direct flight to San Francisco

At roughly 12.20 AM, pissed off and realising the affect on his worldwide connection, Deedy determined to cancel his IndiGo flight and guide a direct flight to San Francisco. He claimed it took the IndiGo staff an extra two hours, till 2.20 a.m., to cancel his flight and return his checked-in baggage.

Deedy alleged that IndiGo workers initially resisted the cancellation, stating, “we cannot do cancellations”. Including insult to harm, Deedy additionally stated that the deceptive data offered by some IndiGo workers who dismissed the delays as “regulation process.” Moreover, he shared an encounter with an individual who condescendingly suggested him to maintain “not less than TWELVE hours between flights” for worldwide journey.

Deedy clarified that the delays weren’t as a result of fog

Deedy clarified that the delays weren’t as a result of fog, a standard prevalence throughout December to February in India. Whereas sure flights expertise fog-related delays of roughly an hour, IndiGo’s delays on this event had been unrelated to antagonistic climate circumstances. Expressing his frustration, he posted: “Completely zero respect for different folks’s money and time.”

In response to the tweets, IndiGo issued a press release, expressing remorse for the inconvenience prompted to Deedy and assuring him of a full refund, which he would obtain between 5-7 enterprise days. The airline acknowledged the significance of travellers’ preparations and claimed that such experiences weren’t reflective of their meant degree of service.